How Does Your Current
Computer Guy Stack Up?

Take this quiz to find out!

How can you tell if you are receiving poor or substandard service? How do you know if your computer guy is doing everything possible to secure your network from downtime, cybercriminals, data loss or other frustrating and expensive disasters? Could your current computer guy actually be jeopardizing your network?

If your computer support company does not score a “YES” on every point, you could be paying for substandard support.

  • Do they respond to emergencies in 30 minutes or less?
  • Are they easy to reach when you need them for non-emergencies?
  • Do they offer ongoing maintenance to keep your systems running smooth?
  • Do they proactively offer new ways to improve your network’s performance?
  • Do they provide detailed invoices that clearly explain what you are paying for?
  • Do they complete projects on time and under budget?
  • Do they follow up on your support requests quickly?
  • Do they offer a guarantee on their services?
  • Do they arrive on time and dress professionally?
  • Do they have other technicians on staff who are familiar with your network in case your regular technician goes on vacation or gets sick?
  • Do their technicians maintain current vendor certifications and participate in ongoing training?
  • Are you confident they aren’t learning on your time?
  • Do they give you their full attention rather than seeming constantly rushed?
  • Are they adamant about backing up your network and having a disaster recovery plan in place?
  • Do they offer to meet with you regularly to review your business plans, your network status and their own performance in supporting your company?
  • Do they provide frequent updates, status reports and follow-up calls and e-mails so you don’t have to manage their progress on projects?
  • Do they offer flat-rate or fixed-fee project quotes, rather than giving themselves a wide-open playing field with “time and materials”?

Stop paying for sub-standard support today!

Because you’re a prospective client, we’ll give you 2 FREE hours of network support to prove that we can do a better job than your current computer guys.

For FREE, we will come to your office and…

  • Check your network’s current security against hacker attacks, theft, worms and viruses.
  • Check your data back-up systems to ensure they are working properly and accurately backing up all of the critical files and information you NEVER want to lose.
  • Perform a quick network “tune-up” to make programs and files load faster.
  • Discuss a project or upgrade you are considering, or give you a second opinion on a quote you have received.

To Claim Your Free Support
Complete The Form On This Page
Or Call Us At 615-861-1480

Fill Out The Form To
Claim Your 2 Hours
Of FREE Support

 

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Peace of Mind, Excellent Communication, Follow-Through, Above and Beyond, Partnership

IT is not my area of expertise, and so I must trust a company to assure we are both functioning at the highest level and are maximally secure. It feels like our IT is being fully managed and our systems are functioning properly at 100%. In the past, we have been on a bit of a "now this is broken how do we fix it? relationship with our IT service providers. I feel with Valceon they are looking ahead and will keep us up to date on what we need to be doing in terms of function and security, rather than our company calling with a problem to fix. This degree of service encompasses all areas of tech support. It even included making our postage scale wireless and a reorganization of our equipment storage area. They went above and beyond. Valceon seems to take pride in their work and they really want their customer's company to succeed under their management. They really want you to work more efficiently and safely. It feels more like a partnership than an "outsourcing" relationship.

Dr. Mark Clymer M.D. F.A.C.S Clymer Facial Plastic Surgery

They make us feel like we’re their only clients

I appreciate an independently owned IT firm that understands the needs of an independent small boutique company who gives exceptional service to its clients. Your company has done to us what we do for our clients--making them feel like they're the only clients we have.

Chris Stout Principal
FS Wealth